Welcome to Stratinex IT. By accessing our website or using any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction & Acceptance of Terms

1.1 Agreement
These Terms & Conditions govern your use of all services, products, websites, communications, and platforms operated by Stratinex IT.

1.2 Acceptance
By accessing our website or purchasing any service, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Refund Policy, Payment Policy, and Service Policy.

If you do not agree with any part of these terms, please discontinue the use of our services immediately.

2. Services Offered

Stratinex IT provides professional digital and IT solutions including but not limited to:

2.1 Service Agreement
Specific projects may be governed by a separate proposal, quotation, invoice, or service agreement outlining project scope, pricing, deliverables, and timelines. In case of conflict, the project agreement shall prevail over these general Terms.

3. Client Responsibilities

To ensure successful project completion, the client agrees to:

3.1 Accurate Information
Provide complete, accurate, and timely information, materials, credentials, content, logos, media files, and approvals necessary for project execution.

3.2 Communication & Feedback
Review drafts, concepts, previews, or deliverables within the agreed timeframe and provide clear feedback promptly.

3.3 Ownership & Rights
Ensure that all materials supplied to Stratinex IT do not violate copyright, trademark, intellectual property, or applicable laws.

3.4 Legal Compliance
Use our services lawfully and ethically. Any involvement in illegal, fraudulent, misleading, harmful, adult, gambling, unethical, or prohibited activities may result in immediate suspension or termination of services.

4. Payment Terms

4.1 Advance Payment
A minimum of 50% advance payment is required before work begins unless otherwise agreed in writing.

4.2 Milestone Payments
Large-scale projects may follow milestone-based payment structures, including installment systems.

4.3 Final Payment
Remaining payments must be completed before final project delivery, source file handover, deployment, or transfer of ownership.

4.4 Accepted Payment Methods
Payments may be accepted through:

• Bank Transfer
• bKash
• Nagad
• Rocket
• Bank Transfer
• Authorized Online Payment Gateways

4.5 Late Payment
Stratinex IT reserves the right to pause, delay, suspend, or terminate services if payment obligations are not fulfilled on time.

5. Revisions & Scope of Work

5.1 Included Revisions
Projects include a limited number of revisions based on the selected package or agreement.

5.2 Additional Changes
Any additional revisions, modifications, or requests outside the approved scope may incur extra charges.

5.3 Major Changes
Significant changes after approval or project progression may be treated as a new project or additional work.

6. Delivery Timeline

Project timelines are estimated based on project scope and communication flow.

Delays caused by the following shall not constitute breach of contract:

• Delay in client feedback or approvals
• Incomplete information provided by the client
• Scope changes or additional requests
• Third-party platform issues
• Force majeure or unforeseen circumstances

7. Intellectual Property Rights

7.1 Ownership Before Payment
All concepts, drafts, source files, designs, code, strategies, and materials created by Stratinex IT remain the property of Stratinex IT until full payment is completed.

7.2 Ownership Transfer
Upon full payment, ownership rights of final approved deliverables will be transferred to the client unless otherwise stated in writing.

7.3 Unused Concepts
Unused, rejected, or draft concepts remain the intellectual property of Stratinex IT.

7.4 Internal Assets
Internal frameworks, methodologies, code libraries, tools, templates, systems, and proprietary processes developed by Stratinex IT remain company property.

8. Marketing & Advertising Disclaimer

• We do not guarantee specific sales, leads, engagement, rankings, or ROI.
• Results depend on external factors such as market conditions, competition, algorithms, audience behavior, and platform policies.
• Stratinex IT is not responsible for policy changes or restrictions imposed by third-party platforms including Meta, Google, YouTube, TikTok, or others.

9. Web, App & Software Development

9.1 Scope-Based Delivery
Projects are developed according to agreed specifications and approved requirements.

9.2 Additional Features
Any feature not included in the approved scope will require additional cost and timeline adjustments.

9.3 Maintenance
Unless explicitly mentioned, maintenance, updates, hosting, security monitoring, or technical support are not included after project delivery.

10. Video Production Services

10.1 Revisions
Video projects include limited revisions according to the agreed package.

10.2 Additional Editing
Major script, concept, voiceover, or structural changes after approval may incur additional charges.

10.3 Final Delivery
Final videos will be delivered in agreed formats and resolutions.

11. Limitation of Liability

Stratinex IT shall not be liable for:

• Indirect or consequential damages
• Business interruption or profit loss
• Data loss or security breaches caused by third parties
• Platform bans, suspensions, algorithm changes, or service disruptions
• Hosting/server-related issues outside our control

Our maximum liability shall never exceed the total amount paid by the client for the specific service.

12. Termination

12.1 Termination Rights
Either party may terminate a project if:

• Contract terms are violated
• Payment obligations are not fulfilled
• Illegal or unethical activities are detected
• Mutual written agreement is reached

12.2 Outstanding Payments
Clients must pay for all completed work and incurred costs up to the termination date.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of Bangladesh.

Any disputes shall first be resolved through mutual discussion and good-faith negotiation. If unresolved, disputes shall fall under the jurisdiction of the appropriate courts of Bangladesh.

14. Policy Updates

Stratinex IT reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.

For any questions or concerns regarding these Terms & Conditions, please contact: info@stratinexit.com

At Stratinex IT, protecting your privacy and personal data is one of our highest priorities.

1. Information We Collect

Direct Information
We may collect:

• Full Name
• Email Address
• Phone Number
• Billing Information
• Company Information
• Project Requirements

Automatically Collected Information
We may collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies & Analytics Data

2. How We Use Your Information

Your information may be used to:

• Deliver and manage services
• Communicate project updates
• Provide support and consultation
• Process payments securely
• Improve our services and website
• Send promotional or marketing communications

3. Data Protection

We implement industry-standard security measures including:

• Secure servers
• Encrypted communication
• Access control systems
• Data protection procedures

However, no online system is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Sharing

We do not sell or rent personal data.

Information may be shared only with:

• Trusted service providers
• Payment gateways
• Hosting providers
• Legal authorities when required by law

5. Cookies Policy

Our website may use cookies to:

• Improve website functionality
• Analyze visitor behavior
• Store preferences
• Enhance user experience

Users may disable cookies through browser settings.

6. User Rights

Users may request to:

• Access personal data
• Correct inaccurate information
• Delete personal information
• Opt out of marketing communications

7. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Continued use of our services after changes indicates your acceptance of the updated policy.

For any questions or concerns, please contact us at info@stratinexit.com

Stratinex IT strives to provide reliable, professional, and ethical digital services. However, by using our services, you acknowledge and agree to the following disclaimers.

1. No Guaranteed Results

We do not guarantee specific outcomes including:

• Sales
• Leads
• Search engine rankings
• Engagement rates
• Advertising performance
• Revenue growth

Results depend on various external factors beyond our control.

2. Third-Party Platforms

Stratinex IT is not responsible for:

• Platform policy changes
• Account restrictions or bans
• Algorithm updates
• Downtime or service interruptions
• Hosting or server-related issues

This includes platforms such as Meta, Google, YouTube, TikTok, hosting providers, and payment gateways.

3. External Links & Services

We are not responsible for the content, policies, or practices of third-party websites or external services linked to or used alongside our services.

4. Ethical & Legal Compliance

We strictly prohibit illegal, fraudulent, misleading, harmful, or unethical activities. Any project found violating applicable laws or our policies may be suspended or terminated immediately without notice.

5. Policy Updates

This Disclaimer may be modified or updated at any time without prior notice.

Our goal is to provide secure, professional, and ethical digital services to all clients.

1. Data Confidentiality

All client information, project files, credentials, and business materials are handled confidentially and protected from unauthorized access.

2. Service Quality

We are committed to delivering high-quality services using professional expertise, structured workflows, and industry best practices.

3. Ethical Standards

Stratinex IT does not provide services related to:

• Illegal activities
• Fraudulent businesses
• Gambling
• Adult content
• Harmful or unethical industries

We reserve the right to reject or terminate any project violating our ethical standards or applicable laws.

4. Client Support

Clients may contact our support team regarding revisions, technical issues, service inquiries, or project assistance within reasonable support periods.

5. Policy Updates

This Service Policy may be updated or modified without prior notice.

To ensure smooth and transparent transactions, Stratinex IT follows the payment guidelines below.

1. Payment Structure

• Minimum 50% advance payment before work begins
• Remaining payment before final delivery
• Milestone-based payments for large projects

2. Accepted Payment Methods

Payments may be accepted through:

• Bank Transfer
• bKash
• Nagad
• Rocket
• Debit/Credit Cards
• Authorized Online Payment Gateways

3. Payment Confirmation

Payment receipts or confirmations will be provided after successful transactions.

4. Cancellation Policy

Projects canceled before work starts may qualify for partial refunds after deduction of applicable processing costs.

Once work has started, advance payments are generally non-refundable.

5. Late Payments

Stratinex IT reserves the right to pause or terminate services for overdue payments.

6. Policy Updates

Stratinex IT may update this Payment Policy at any time without prior notice.

Stratinex IT aims to ensure fair and transparent refund procedures.

1. Eligibility for Refund

Refund requests may be considered if:

• The project has not started after payment
• The agreed service has not been delivered
• There is a significant breach of the agreed scope

Written refund requests must be submitted with valid reasons and supporting proof.

2. Non-Refundable Situations

Refunds will not apply if:

• Work has already started
• Services are partially or fully delivered
• The project involves customized digital services
• Delays occur due to client-side issues
• Third-party expenses have already been incurred
• The client changes preferences or concepts

Processing fees and payment gateway charges are non-refundable.

3. Partial Refunds

Partial refunds may be issued depending on completed work and incurred expenses, solely at Stratinex IT’s discretion.

4. Refund Processing

Approved refunds will generally be processed within 2–7 working days through the original payment method.

5. Policy Updates

Stratinex IT reserves the right to update or modify this Refund Policy at any time without prior notice.