At Stratinex IT, your privacy is a priority. We are committed to protecting the personal information you share with us and ensuring it is handled securely and responsibly.

1. Information We Collect
We may collect personal information including, but not limited to, your name, email address, phone number, and payment details when you engage with our services or communicate with us.

2. Use of Information
Your information is used to:

• Provide, operate, and improve our services
• Communicate with you regarding projects, updates, and customer support
• Process payments securely and maintain transaction records

3. Data Protection
We implement industry-standard security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or misuse.

4. Third-Party Sharing
We do not sell, trade, or rent your personal information. Data may only be shared with trusted third-party service providers when necessary to deliver services or when required by applicable law.

5. Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze site performance. You can choose to disable cookies through your browser settings.

6. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Continued use of our services after changes indicates your acceptance of the updated policy.

For any questions or concerns, please contact us at info@stratinexit.com

By accessing or using Stratinex IT services, you agree to comply with the following Terms & Conditions.

1. Service Usage

You agree to use our services in a lawful and ethical manner. Any involvement in illegal, fraudulent, misleading, or prohibited activities will result in immediate suspension or termination of services without notice.

2. Services Offered

Stratinex IT provides services including, but not limited to:

• Digital Marketing & Advertising
• Social Media Management & Campaigns
• Graphic Design & Branding
• Video Production & Editing
• Website, App & Software Development

All services are delivered based on agreed scope, package, or proposal.

3. Payments

• A minimum of 50% advance payment is required before starting any project
• The remaining 50% must be cleared before final delivery
• For large-scale projects, payments may be divided into four equal installments (25% each) based on milestones
• Payments are accepted via approved methods (bank transfer, cards, or online gateways)

4. Refund Policy

We strive to ensure complete client satisfaction. Refunds are subject to the following:

Eligibility for Refunds

Refunds may be considered if:

• The service has not been delivered as agreed
• The project has not been initiated after receiving the advance payment

Non-Refundable Cases

Refunds will not be provided:

• Once work has started or services are partially/completely delivered
• For customized solutions, digital products, or tailored services
• If issues arise due to incorrect or incomplete client-provided information
• Processing fees, transaction charges, or payment gateway fees are non-refundable

Partial Refunds

Partial refunds may be issued based on the amount of work completed, at our sole discretion.

Refund Process

• Approved refunds will be processed within 12–24 hours
• Refunds will be issued via the original payment method

5. Delivery Timeline

Project timelines are communicated in advance. Delays may occur due to:

• Client delays in providing content, approvals, or feedback
• Changes in project scope
• External or unforeseen circumstances

Such delays do not constitute a breach of agreement.

6. Revisions & Scope of Work

• Each service includes a limited number of revisions based on the agreed plan
• Additional revisions or changes outside the original scope may incur extra charges
• Major changes after approval will be treated as new work

7. Client Responsibilities

Clients agree to:

• Provide accurate, complete, and timely information
• Respond to communication and approvals promptly
• Ensure ownership or rights to any materials they provide

Failure to do so may affect project timelines and outcomes.

8. Marketing & Advertising Disclaimer

For marketing, advertising, and SEO services:

• We do not guarantee specific results such as sales, leads, or rankings
• Performance depends on external factors including market trends, competition, and platform algorithms

9. Design & Branding

• Final design files will be delivered after full payment
• All concepts remain the property of Stratinex IT until payment is completed
• Unused or rejected concepts remain our intellectual property

10. Web, App & Software Development

• Projects are delivered according to agreed specifications
• Any additional features or changes beyond the agreed scope will require additional cost
• Basic testing is included; ongoing maintenance or updates require a separate agreement unless stated otherwise

11. Video Production

• Revisions are limited to agreed rounds
• Major changes after approval (e.g., script or concept changes) may incur additional charges
• Final deliverables will be provided in agreed formats

12. Intellectual Property

All work remains the property of Stratinex IT until full payment is received. Upon full payment, ownership rights are transferred to the client unless otherwise agreed in writing.

13. Limitation of Liability

Stratinex IT is not liable for:

• Losses resulting from third-party platforms (e.g., Facebook, Google, hosting providers)
• Downtime, algorithm changes, or external service disruptions
• Indirect or consequential damages arising from service usage

14. Termination

We reserve the right to suspend or terminate services without prior notice if:

• These terms are violated
• Payments are not made as agreed
• The client engages in prohibited activities

15. Policy Updates

Stratinex IT reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact: info@stratinexit.com

Stratinex IT strives to deliver reliable, professional, and ethical Marketing & IT services. However:

• We do not guarantee specific results or outcomes from third-party platforms (such as advertising networks or social media platforms), as these are beyond our control.
• We are not responsible for the content, policies, or practices of third-party websites, platforms, or external links.
• We strictly prohibit involvement in any illegal, fraudulent, or unethical activities. Any service found in violation will be immediately suspended or terminated without prior notice.
• We are committed to providing genuine and high-quality services. We do not offer fake, misleading, or deceptive solutions.
• This disclaimer may be updated or modified at any time without prior notice.

For any questions or clarification, please contact us at info@stratinexit.com.

Our goal is to provide secure, authentic, and professional services to all clients.

1. Data Safety
   We implement strict data protection protocols to ensure the confidentiality and security of all client information. Client data is never shared with unauthorized parties.
2. Service Quality
   We are committed to delivering high-quality services through skilled expertise, structured workflows, and continuous improvement.
3. Ethical Standards
   We do not provide services for illegal, harmful, or unethical activities, including haram products, websites, or industries that violate our values or applicable laws.
4. Client Support
   Our support team is available to assist with service-related inquiries, revisions, and issue resolution within a reasonable timeframe.

To ensure smooth and transparent project execution, Stratinex IT follows the payment guidelines below:

1. Advance Payment - A minimum of 50% advance payment is required before work begins.
2. Remaining Balance - The remaining 50% must be cleared before final delivery.
3. Large Projects - Payments may be divided into four equal installments (25% each) based on project milestones.
4. Payment Methods - Bank transfer, cards, and authorized online gateways are accepted.
5. Confirmation - Payment receipts will be issued upon successful transaction.
6. Cancellations - Orders canceled before work begins may be eligible for a refund after deducting applicable fees. Once work has started, advance payments are non-refundable.

We strive to ensure complete client satisfaction. Refunds are provided under the following conditions:

1. Eligibility for Refunds
Refunds may be considered if:

• The service has not been delivered as agreed
• The project has not been initiated after receiving the advance payment

2. Non-Refundable Cases
Refunds will not be provided in the following situations:

• Once work has started or the service has been partially or fully delivered
• For customized solutions, digital products, or tailored services
• Issues arising due to incorrect, incomplete, or misleading information provided by the client
• Processing fees, transaction charges, or payment gateway fees are non-refundable

3. Partial Refunds
In cases where a project has been partially completed, a partial refund may be issued based on the amount of work completed, at our sole discretion.

4. Refund Process

• Approved refunds will be processed within 12–24 hours
• Refunds will be issued using the original method of payment

5. Policy Updates
Stratinex IT reserves the right to update or modify this Refund Policy at any time without prior notice.